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WatchKraft offers a 1-year limited warranty from the date of purchase on all professionally assembled watches, provided they are used under normal, intended conditions.

This warranty covers manufacturing defects, movement malfunctions due to factory-related issues, and misalignment of hands or dial caused by assembly defects.

However, it does not cover damage caused by accidents, misuse, or impacts (e.g., dropping the watch), water damage due to improper crown sealing or exposure beyond the stated water resistance rating, external factors such as extreme temperatures or chemicals, normal wear and tear (scratches, discoloration, etc.), battery replacement unless faulty within the warranty period, issues from unauthorized repairs, or defects related to the strap, bracelet, or clasp.

To make a warranty claim, please contact us at watchkraftsg@gmail.com with your proof of purchase, a brief description of the issue, and clear photos (if applicable). We’ll assess your claim and provide the next steps.